Help

Help Center

Connection, album auto backup, shared folders, remote access, and common troubleshooting. Start with these checks when something does not work.

Official product help and open-source build documentation

Official build and services

Use this Help Center or official support for installation, login, LAN file access, official remote service, and billing questions.

Contact official support

Open-source build and code

The open-source edition requires no login, includes the LAN local core, and excludes official remote-access code. Follow repository documentation for build steps and environment requirements.

Read build documentation · Open-source issues and proposals

Start using LynavoDrive

Back up your phone album to your computer and access computer files in three steps.

Download the desktop appInstall LynavoDrive on your computer. Current packages are available on the download page.
Connect your phoneWhen your phone and computer are on the same Wi-Fi, pair them by device discovery, QR code, connection code, or direct IP.
Enable auto backupAfter connection, enable auto upload so new photos and videos from your album sync to your computer.

First-use tip

You can revisit onboarding from the help page. Before starting, make sure the desktop app is open and both devices are on the same Wi-Fi network.

Connect a computer

Before connecting

The LynavoDrive desktop client is installed and running.
Your phone and computer are on the same Wi-Fi network.
The computer is not asleep, locked in a way that blocks network access, or offline.
On company networks, confirm that client isolation is not enabled.
If either device uses a VPN, turn it off and try again.

Device discovery

Use this when both devices are on the same local network and you want the phone to discover the computer automatically.

Connect both devices to the same Wi-Fi network.
Open the LynavoDrive desktop client and keep it running.
Tap “Search devices” on the phone.
Choose the computer from the device list.
Finish pairing with QR code or connection code.

QR code pairing

Use this when you can see the QR code on the computer. Camera access is temporary and used only to read that code.

Show the QR code in desktop Global Settings.
Tap “Scan to pair” on the phone.
Allow temporary camera access and place the QR code inside the scanner.
The app completes pairing after recognizing the code.

Connection code

Use this when scanning is unavailable, discovery fails, or you prefer manual pairing.

Find the 6-digit code in desktop “Global Settings → Connection code”.
Choose “Enter connection code” on the phone.
Enter the 6-digit code shown on the computer.
Tap “Connect” to pair.

Direct IP

Use this when the phone cannot discover the computer automatically but you can see the computer IP address.

Open “Global Settings” from the desktop sidebar.
Find the broadcast IP or iPhone connection address.
Enter that address in “Manual pairing” on the phone.
Enter the connection code to finish pairing.

Switch devices

Go to Settings > Connected devices to see paired computers. Tap “Connect” next to an online device to switch the active connection. Only one computer can be active at a time.

Album auto backup

What album auto backup does

Album auto backup syncs new photos and videos from your phone album to the currently connected computer. After it is enabled, you do not need to select every new item manually.

Auto upload

Auto upload transfers new photos and videos from the phone album to the connected computer. The transfer workspace shows the connected computer, upload mode, current media item, speed, progress, transferred size, and queue count.

Turning auto upload off stops the current auto upload task and prevents later new media from syncing automatically. A confirmation dialog appears before it is turned off.

Receive folder

Photos and videos go to the receive folder set in the desktop app. Use the default folder or change it in the desktop app.

Sync History shows album backup results so you can confirm which photos and videos reached the computer.

Background transfer

Local photo backup and LAN file access do not change based on remote-service subscription status. Continued transfer while the screen is off or the app is in the background remains subject to mobile OS permissions, power-saving policies, and background limits. Unfinished work can resume after the network returns or the app comes back to the foreground.

Shared folders and remote access

Shared folders

Shared folders let the phone browse files shared by the connected computer and download the files you need.

Manual SMB connection

Server address: required, such as 192.168.1.100 or hostname.
Username: optional; leave blank for anonymous access.
Password: optional; leave blank for anonymous access.

If you do not know the address, open LynavoDrive Global Settings on the computer to view the 6-digit code, device IP, or QR code.

Remote access

Official remote access connects to your computer over the internet instead of only local Wi-Fi. It is a paid official service that requires desktop login and an online target computer. Its cross-network discovery, connection-coordination, and relay code is not in the open-source repository.

Official remote service

The only currently paid product capability is official cross-network remote access. Local photo backup, LAN file access, LAN device discovery and connection, device management, sync history, and access history remain part of the free local core.

The subscription covers cross-network device discovery, connection coordination, and relay when needed.
The target computer must be signed in, online, and running the client.
The free local core remains available after cancellation or expiration.

Pricing and purchase

Remote service currently costs $0.99 per month or $9.99 per year. Charges, renewal, cancellation, and purchase restoration follow the checkout page and payment platform shown at purchase.

FAQ

What is LynavoDrive?

LynavoDrive is a wireless media transfer tool that sends photos and videos from your phone to your computer over a local network. It is useful for creators, editors, and anyone who moves mobile media frequently.

Which systems are supported?

Current desktop installers are available for Windows 10/11 and macOS 10.15 or later. Linux, iOS, and Android availability updates are available by email.

How do I connect my computer?

Download and install the desktop app first. Open LynavoDrive on both devices, then scan the QR code or enter the six-digit connection code from the desktop app.

Why use the same local network?

Local direct transfer is designed for high speed and keeps data from going through a cloud drive. Connect the phone and computer to the same Wi-Fi network.

What is auto upload?

Auto upload sends new photos and videos from your phone album to the connected computer without selecting each item manually.

What is remote access?

Official remote access is a paid service for connecting over the internet to a signed-in, online computer on another network. The open-source edition does not include official service code for this capability.

Why does my device show offline?

The desktop app may not be running, the computer may be asleep, or the network may be unavailable. Make sure the desktop app is open and the computer is awake, then restart both apps if needed.

Can interrupted album backup resume?

Interrupted album backup is designed to resume when the network recovers or the device reconnects, so completed progress is not lost.

Troubleshooting

Cannot find the device

Confirm that both devices are on the same Wi-Fi network.
On company networks, make sure client isolation is not enabled.
Turn off VPN on the computer and try again.
Confirm the desktop app is open and running.
If discovery still fails, use the connection code for manual pairing.

Connection failed or timed out

The code may be wrong, the desktop app may have rejected the pairing, the client may be offline, or the devices may be on different networks. Re-enter the 6-digit code or try again later.

Camera permission is unavailable

If scanning cannot open the camera, use the connection code shown on the computer.

Network disconnected or device offline

When album backup is interrupted, completed items remain. Unfinished items can continue or retry after the network recovers.

Computer storage is low

Album backup may pause when the computer has insufficient space. Clear storage before continuing.

Remote-service subscription expired

Official cross-network remote access stops when the subscription expires. Local photo backup, LAN file access, and the rest of the local core remain available.

Still need help?

Email us. We usually reply within 24 hours:

drive@lynavo.io

Send diagnostics

If you choose to send logs, the diagnostic package may include app logs, device status, transfer records, and error information. Describe the issue, device model, system version, and reproduction steps in your email.