Open-source issues and proposals
Use public Issues for reproducible open-source bugs, feature proposals, and documentation problems. Do not include account, order, or other sensitive information.
Contact us
For downloads, connection issues, album backup, remote access, accounts, subscriptions, privacy requests, or business inquiries, email the LynavoDrive team.
Choose the right route
Report a security issue privately
Do not publicly disclose vulnerabilities that may affect users, devices, or data. Use the private security-reporting route.
Official support and billing
Contact official support for signed installers, login, remote service, subscriptions, refunds, and orders.
Privacy and data requests
Submit requests to access, correct, or delete personal information or close an account by email with information that lets us verify your identity.
Email
We usually reply within 24 hours. To help us diagnose faster, include your device model, operating system, app version, screenshots, and steps to reproduce the issue.
Downloads and installation
If a package cannot be downloaded or opened, or you are unsure which build to use, include your computer system and chip type.
Connection and transfer
If device discovery fails, the connection code is rejected, transfer stops, or a device appears offline, include the phone and computer network, error message, and screenshots.
Accounts, remote service, and subscriptions
For login, remote-service subscription, purchase restoration, or entitlement issues, include the account email and relevant order information.
Privacy and data requests
For access, correction, deletion, or account closure requests, describe the request type and provide information that lets us verify your identity.
Useful details to include
- Your device model, operating system version, and LynavoDrive version.
- Your desktop system, such as Windows 10/11, macOS Intel, or macOS Apple Silicon.
- The feature you were using, such as album auto backup, shared folder, or remote access.
- When the issue happened, error messages, screenshots, or a screen recording.
- For account, subscription, or order issues, information that can help us verify the request.
Company information
Shenzhen Kaiyun Information Technology Co., Ltd.
@Lynavo Team